DEZI Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send your item(s) back to us

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, your refund will begin to process within 5-10 business days. After we issue the refund it can take 7-10 business days to be credited back to your original payment method.

What items are returnable?

If you are not satisfied with your DEZI Eyewear purchase for any reason, you have  21  days after delivery to initiate a return. 

Returned merchandise must be received in its original unworn condition, free from any marks (makeup or otherwise), scratches or damage, and in its full original packaging, this includes the UPC (barcode) that comes with your original packaging.

What items are non-refundable?

  • Items marked as final sale, flash sale, end of season or clearance.
  • Free gifts or promotional items with retail value.
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